Call Center Trainer - Onsite
ConnectUs Marketing Solutions, Inc.
Date: 7 hours ago
City: Makati City
Salary:
₱18,000
-
₱23,000
per month
Contract type: Full time
CALL CENTER TRAINER (ON-SITE)
Starting salary: PHP 18,000 to PHP 23,000
(Please apply only if the salary offer meets your expectations)
Job Description
About ConnectUs Marketing Solutions Inc.
WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.
Starting salary: PHP 18,000 to PHP 23,000
(Please apply only if the salary offer meets your expectations)
Job Description
- Conduct effective training sessions for trainees.
- Collaborate with co-trainers, managers, and other leaders.
- Identify training needs and develop training plans based on business objectives and operational goals.
- Evaluate the effectiveness of training materials and create an action plan for improvement.
- Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
- Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
- Proven experience in training/handling a team in any field.
- Teaching experience.
- Experience in the BPO industry is an advantage.
- Fluent in written and verbal English.
- Excellent interpersonal and communication skills.
- Strong leadership, team building, organizational, and management skills.
- Able to multitask, prioritize, and manage time efficiently.
- Ability to analyze problems and strategize for better solutions.
- Experience with technologies and best practices for instructional manuals and teaching platforms.
- Strict adherence to company philosophy, mission statement, and goals.
- Fast learner & Tech-savvy.
- Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
- Knowledgeable in using Zoom functions.
- Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area.
- Work set-up: On-site Batangas City.
- Full-time and Long Term Employment.
- Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
- Salary will be based on: Skills, Attitude, Performance, and Attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Training: less than a month.
About ConnectUs Marketing Solutions Inc.
WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Administrator (IMC Representative)
Descartes Systems Group,
Makati City
4 hours ago
Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.We’re one of the most...
Senior Pega Engineer
ING Hubs Philippines,
Makati City
1 day ago
Senior Pega EngineerPhilippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.At ING our purpose is to empower people to stay a...
Talent Sourcer
Robert Walters,
Makati City
2 days ago
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.We offer...
