HR Contact Center Specialist

About this Position As an HR Contact Center Specialist, you will be the vital link between our diverse workforce and the HR policies that support them. Your primary role is to provide clear, concise, and accurate HR advice to employees and managers across various regions, ensuring their inquiries are addressed promptly and effectively. In this dynamic and collaborative environment, you will work within a dedicated team of HR professionals who are committed to delivering exceptional service. You will engage with a range of internal customers through multiple channels—including phone, email, and chat—while also navigating cross-cultural challenges. This position not only allows you to advance your HR expertise but also empowers you to make a meaningful impact on employee experiences throughout the company, fostering a positive and inclusive workplace culture. Join us in this rewarding role where your contributions will directly enhance our company's mission of supporting our people!

What You´ll Do

• Support global, regional and country specific HR policies and processes by providing HR advice to internal customers (employees and managers) via e-mail, calls, HR intranet site, and chatbot
• Locate resources and information through HR support teams to answer more difficult queries
• Handle enquiries from different countries throughout the regions handled and will be required to offer support in English
• Handle HR documents for APAC countries
  
  

What makes you a good fit

• Bachelor's Degree in Psychology, Human Resources, Business Management / Administration or other relevant courses
• Preferably with at least one (1) year of work experience in HR and obtained from a Shared Service or Business Process Outsourcing (BPO) industry; Fresh graduates are welcome to apply
• Knowledge in Microsoft Office (Word, PowerPoint, and Excel) is required; SAP and workday is highly preferred
• Must be fluent in English language (oral & written)
• With good problem solving and decision-making skills, keen to details, and have excellent customer service orientation
• Should be a team player and have good collaboration skills
• Amenable to work on a day shift schedule (9:00 AM - 6:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati
  
  

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.