Call Center Agent

Metacom Careers


Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
  • Handle inbound calls from patients, members, and healthcare providers.
  • Assist with inquiries about coverage, claims, billing, and enrollment.
  • Provide clear and empathetic support while ensuring accurate information is delivered.
  • Update customer records and document all interactions in the system.
  • Follow HIPAA and company data privacy standards at all times.
  • Achieve performance goals such as quality, attendance, and customer satisfaction.
  • Coordinate with team leads for escalations and process updates.

We Welcome Applicants With

  • No BPO experience up to 3 months BPO experience
  • High School Grad (Old Curriculum), ALS Passer, College Undergrad, or College Graduate
  • Willing to work onsite
  • Comfortable with a shifting schedule
  • Food Delivery
  • Premium Telco
  • Healthcare (Regular & Fixed Term)
  • Healthcare Tech
  • CSR
  • Telco
  • Premium Financial
  • Local Financial

What Youll Enjoy

  • Sign-On Bonus (for selected accounts)
  • Paid training to help you succeed
  • Government-mandated benefits
  • Allowances depending on the account
  • A supportive team and real career growth opportunities

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