DE030783-Workforce Services Specialist

Accenture in the Philippines


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
POSITION TITLE: Workforce Services Specialist WORK SETUP: Return to Office RESPONSIBILITIES:


  • Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. Trending needs to be provided down to the interval level.
  • Standardize the methods to be used for trending call volume, AHT, service level and Shrinkage
  • Analyze call center trends to generate staffing requirements for the Long Range, Hiring and Training and Short Range forecasts and consistent delivery of accurate staffing forecasts.
  • Serve as forecasting Subject Matter Expert
  • Effectively work with stakeholders in communicating forecast and agent capacity requirements and ensure vendor/operations deliver to monthly forecast obligations
  • Participate in internal and client project initiatives related to forecasting practice OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2


    • SKILLS AND QUALIFICATIONS:


  • At least 5 years relevant work experience; 3 years supervisory
  • Should have end to end WFM experience including all WFM functions (RTA, Scheduling, Forecasting, and Capacity Planning)


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Senior Product Officer

    Maya, Mandaluyong City
    2 weeks ago
    Platform ProductOur MissionOur goal is for everyone to make bolder choices with their finances.To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.To be part of Team Maya is to be Bolder for Better.DescriptionAs...

    HR Officer HR Generalist

    Neltex Development Co. Inc., Mandaluyong City
    2 weeks ago
    Job DescriptionAssist with the recruitment process by posting job vacancies and conducting interviews.Manage employee relations issues and provide guidance on HR policies.Coordinate training and development programs for staff.Process payroll accurately and on time.Maintain personnel records and HR databases meticulously.RequirementsEducational Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Experience Level: 35 years of experience in human resources or a...

    Software Engineer

    Data Analytics Ventures, Inc. | Go Rewards, Mandaluyong City
    3 weeks ago
    What can you tell your friends when they ask what you do?The full stack mobile application developer should be ready to work with new technologies and architectures in a forward-thinking organization like DAVI, that’s always pushing boundaries. In DAVI, you will take complete, end-to-end ownership of projects across the entire stack. The candidate should have experience in building products across...