Business Support Manager

WSP, a world leading management and consultancy firm, connects you to a vast array of opportunities. We are a collaborative team of experts that thrives on challenge and unconventional thinking. At WSP we make extraordinary efforts to attract, develop, engage and retain the best professionals in our fields of expertise because this is what makes us great.

We currently have an exciting opportunity for a Business Support Manager.

The Business Support Manager (BSM) – CRC Manila will lead the Manila business support staff who are dedicated to providing high-quality support services to the Manila and Australian businesses. The BSM will work closely with the Regional Director in Manila and the Head of Business Support in Australia to ensure alignment of service standards, expectations, and delivery.

Main Activities and Responsibilities: (including but not limited to)

Foster a strong HSE culture in the local Business Support Team and ensure compliance with all HSE and Quality requirements.

• Support a healthy, safe, respectful, and ethical workplace environment.
• Reinforce expectations for behaviour and workplace policies and practices.

Staff Management

• Manage staff overseeing day to day workload, providing training, guidance and support.
• Invest in understanding the roles and skills of each member of the local team and make time for each of them as individuals. Support their development through knowledge sharing and training.
• Drive engagement through activities and behaviors to encourage great team spirit and morale
• Lead performance reviews via Thrive, coach and mentor
• Address performance issues in a timely manner in accordance with company policy
• Provide recommendations on staff adjustments (e.g., hiring, performance reviews, team changes)
• Review/approve weekly timesheets, expense claims and absence requests
• Coordinate local resourcing and work with the Australian BSMs to share resources and monitor quality of output.
• Create a culture of continuous improvement
• Collaborate and communicate openly with internal and external stakeholders
• Create a culture of trust and openness though the sensitive and confidential handling of any employee relations issues
• Ensure new staff are correctly onboarded and supported

Service Delivery

• Seek out and present opportunities for improvement within the business
• Seek out and pursue opportunities for Manila CRC to work with regions beyond Australia and New Zealand
• Support the roll out and implementation of new systems and processes
• Meet with local team leaders to seek feedback on a local level and address any local concerns

Operational Functions

• Oversee staff who will service operational functions, such as procurement, IT and HSE, for the Australian business.
• Ensure compliance with relevant policies, procedures, and standards for each operational function.
• Liaise with the relevant functional leads and managers in Australia to ensure alignment of expectations and delivery.
• Provide support and guidance to the staff who are servicing the operational functions.

Leadership Skills

• Excellent communication skills including written, verbal, and interpersonal
• Experience working in global teams
• Provide process training and support to team members, including leading change management efforts, identifying training needs and ensuring that employees are adequately prepared to adopt the new ways of working
• Utilising data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives
• Motivating and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration and excellence.

TECHNICAL SKILLS

• Strong analytical skills, with capabilities to elicit and define business requirements and map them to technology solutions
• Strong problem-solving skills, including root-cause analysis and ability to think laterally
• Strong time-management and planning skills
• Experience with agile software delivery tools and techniques
• Experience with process analysis and process documentation
• ESG/Travel/Technology analysis exposure

Experience, skills and organisational knowledge

• Demonstrated experience in managing a complementary resource centre based administrative support team in a complex and dynamic environment.
• Experience delivering high-quality administrative services in demanding and fast paced environments.
• Experience working with consulting engineering firms (desired but not essential)
• Experience working with internationally based internal clients (desired but not essential)
• Ability to lead teams, act as a role model and mentor, motivate and encourage staff to achieve results
• Excellent communication skills in Filipino and English
• Excellent ability to learn and subsequently train others in WSP systems and processes
• Skilled in managing client expectations and achieving positive outcomes in challenging environments
• Able to make decisions and solve problems in complex, pressured and ambiguous situations;
• Familiar with organisational compliance requirements for quality and project delivery
• Fully conversant to an advanced level in the complete Microsoft Suite including Outlook, Word, PowerPoint and Excel. Use of Microsoft Teams, One Note, One Drive is desirable.

At WSP you'll be part of a supportive organisation that encourages continued development through structured technical/management training, global and local practice networks and wellbeing programs.

We believe that a blend of empowerment and responsibility results in outstanding achievements. We hold all of our colleagues to the same above-average standards, while providing them with the tools, training and support they need to craft their own journeys.

Join us in doing purposeful work, helping our communities thrive today, while shaping them for tomorrow.

Express your interest by clicking on the 'apply now' button