Business Solutions Customer Service Associate/Officer
RCBC
Date: 2 weeks ago
City: Makati City
Contract type: Full time
Job Summary
- Provides after sales service support for all GTB E-Channel services. After sales servicing would involve onsite visits to client or remote assistance via email or phone. The CS Associate/Officer acts as a point of contact window through GTB, for RCBC Corporate clients
- Handles and monitors phone calls and emails from internal and external customers in a timely and definitive manner.
- Ensures products and/or Programs are implemented thoroughly to the satisfaction of both internal and external customers.
- Provides guidance to GTB clients through phone, email or online assistance as part of GTB after sales service in order to meet customer experience/satisfaction.
- Provides valuable inputs and support to GTB projects/deals specific to the e-channel platforms that may require some customization for unique requirements.
- Develops and enhances online infrastructure to monitor ageing and fulfillment for both incoming and outgoing communications from and to the inquiring (internal and external) clients.
- Monitors and analyzes data on the turnaround time of enrollments, servicing and investigation items to improve on its handling and resolution of referred items.
- Reviews and analyzes product/service volumes and revenues to determine business directions, strategies and action plans when necessary.
- Designs, develops, enhances, tests and launches GTB products, specifically online channels for Cash Management Services when necessary.
- Performs other functions as may be assigned by GTB Business and Group Heads from time to time.
- Performs enrollment and administration set-up to enable customers with their chosen e-channel platform/s.
- Adequate knowledge in IT-applications specific for system customization/interface. May have product development/marketing in the field of business or banking
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Offline Retail Marketing Intern
edamama,
Makati City
2 days ago
edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. Weve reached another milestone in 2023 when we started to...
Project Manager
Ogilvy,
Makati City
4 days ago
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly...
IT Workforce 360 Specialist
Nestlé,
Makati City
5 days ago
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with...
