IT Workforce 360 Specialist

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Position Summary

As a Workforce 360 Specialist, you will be responsible for End User Computing (workstation management & support, office application support), ensuring the effective and efficient delivery of Service Desk and Field Services, and supporting operational service management processes. This role plays a key part in maintaining quality, efficiency, and agility in IS/IT operations while driving value for the business.

A Day in the Life of a W360 Specialist

• Deliver efficient and secure IS/IT operations and support systems that meet business needs.
• Oversee incident, problem, change, configuration, and event management processes.
• Ensure IS/IT strategic service partners meet service levels and performance standards.
• Support implementation and management of quality and efficiency improvements in IS/IT service delivery.
• Participate in market and project testing, configuration, and sustain activities.
• Run small-scale projects for deployment of functionalities.
• Collaborate with product/platform teams to coordinate IT changes without impacting business processes.
• Ensure compliance with security, privacy, and risk management standards.
  
  

What Will Make You Successful

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience).
• Experience:
• 5+ years in IS/IT, preferably in a DevOps environment.
• Strong background in service management principles and execution.
• Experience with Microsoft 365 applications and platforms.
• Skills:
• Strong planning, organizing, and communication skills.
• Ability to explain technical concepts clearly.
• Customer-focused mindset with a commitment to quality service.
• Nice to Have:
• Technical know-how in digital business platforms, APIs, cloud, and virtual environments.
• Familiarity with IT service management and emerging agile methods like DevOps.
  

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Nestlé Philippines is an equal opportunity employer. We provide equal employment opportunities to applicants regardless of age, color, race, origin, nationality, religion, civil status, disabilities, medical condition, pregnancy, whether with or without children, genetic information including family medical history or any other legally protected conditions, and gender identity or expression including any individual who is transitioning, has transitioned, or is perceived to be transitioning. All employment decisions are based on qualifications, merit, business needs, and in compliance with labor laws. We are committed to providing reasonable accommodations to qualified individuals with disabilities.