Business Analyst (Customer-Facing)

Business Analyst (Customer-Facing)

General Summary

This customer-facing role will primarily support the client's functional work area by participating in a business and functional capacity in all phases of project life cycle and ongoing management, support, and maintenance of use cases and workflows for media asset management systems. This candidate will lead multiple activities such as customer engagement, business workflow discovery, use case definition, workflow modeling, and managing complex requirements, while serving as a customer liaison and key constituent to the user community. This person continuously gains an understanding of the business domain, challenges, user needs, and how systems are used in support of their business workflows, transferring knowledge between users, designers, and technical members of the team. Knowledge and expertise managing projects with multiple customers and cross functional teams is critical to the success of this role.

Responsibilities

Project Initiation

1. Develops understanding of customer needs and applies it in researching potential solutions.
2. Participates in clarification, rationalization and documentation of project requests.
3. Participates in preparation of the business case, user flows, data models, and other initiation documents.
   
   

Application Development

1. Analyzes and documents relevant business processes.
2. Conducts interviews with customers to define functional requirements.
3. Serves as intermediary between technical and non-technical teams to ensure items to meet business needs.
4. Leads and/or participates during detailed design and/or configuration.
5. Participates in software selection process, where applicable.
6. Participates in integration testing, including creation of test plans, test cases, and documentation of results.
7. Facilitates and/or Conducts User Acceptance Testing.
8. Assists in the preparation of end user documentation, training materials, curriculum and schedule.
9. Conducts training classes, including train-the trainer, one-on-one and classroom style training.
10. Provides first line post implementation support to users regarding functional issues.
11. Participates in change management activities.
    
    

Application Support

1. Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds when needed.
2. Participates in functional analysis for production support activities.
3. Applies department change control policies & procedures.
4. Coordinates with other IT departments on integrated system support.
   
   

Administration

1. Communicates plans, status and issues to management on a regular basis.
2. Adheres to department standards, policies, procedures and industry best practices.
   
   

Departmental Responsibilities

1. Self-driven with ability to adapt quickly to a constantly changing environment.
2. Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
3. Comfortable presenting in front of large groups and to Executive Management.
4. Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies.
   
   

Qualifications

• Strong experience in media asset management platforms, workflows, and use cases.
• Strong ability to leverage technology to solve business problems.
• Deep expertise in business stakeholder engagement and relationship management is a must.
• Excellent written, verbal, and visual communications skills are critical to this role.
• Strong ability to translate business requirements into functional requirements, process flows, and business rules that lead to intuitive and efficient end-end workflows.
• Applies business-thinking and follows a user-oriented approach in order to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics.
• Knowledge of marketing, creative, promo, and programming workflows is a bonus.
• Makes functional decisions related to core, and new, functions and features.
• Strong analytical skills, including translation of business problems into actionable technical requirements.
• Strong communication skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences.
• Gains understanding of customers’ workflows and how systems are used in support of their workflows.
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
• Supports multiple business divisions in a functional capacity across all project phases.
• Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results.
• Communicates plans, status and issues to business stakeholders and technology management on a regular basis.
• Self-driven with ability to adapt quickly to a constantly changing environment.
• Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
• Hands-on experience on workflow diagramming tools such as Visio, Lucidchart, Mindmap, etc. is a plus
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
• Adheres to department standards, policies, procedures, and industry best practices.
• Open to working on a graveyard schedule and hybrid setup (2x a week onsite)
  
  

Education & Training

• Background in Business / Computer Science / Engineering or equivalent.
• Experience in business analysis, system analysis, or functional project management is a must-have.
• Experience managing, developing, or participating in software development is required.
• Must have experience defining complex requirements and user stories.
• Hands-on knowledge in media, entertainment, news, or broadcast industry is desired.
• Experience with SDLC methodologies such as Agile Scrum and Kanban is a plus.
• Knowledge of industry leading business analysis best practices such as IIBA BABOK is a plus.