Business Analyst
Concentrix Limited Company
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Apply Now
Job Title
Business Analyst
Overview
Job Description
The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery.
Lead and manage a team of Business Analysts.
Elicit, analyze, and document business requirements for complex projects.
Facilitate Workshops, Interviews, And Other Requirements Gathering Sessions.
Develop and maintain business process models and documentation.
Conduct data analysis and prepare reports to support business decisions.
Ensure successful project delivery by effectively communicating requirements to development teams.
Drive continuous improvement in business analysis processes and methodologies.
Key Responsibilities
Requirements Gathering & Analysis
Participate in requirements gathering sessions, including workshops, interviews, and document reviews.
Assist senior analysts in eliciting, analyzing, and documenting business requirements.
Document user stories, use cases, and acceptance criteria.
Conduct research and data gathering to support requirements analysis.
Business Process Modeling & Documentation
Assist in the development and maintenance of business process models.
Contribute to the creation and maintenance of system requirements specifications and other relevant documentation.
Ensure that documentation is clear, concise, and accurate.
Data Analysis & Reporting
Assist in data analysis activities as required.
Prepare reports and presentations as directed by senior analysts.
Project Collaboration
Collaborate effectively with project managers, developers, testers, and other stakeholders.
Communicate effectively and proactively with project team members.
Team Management & Mentoring
Lead and mentor a team of Business Analysts.
Provide guidance and support to team members on business analysis techniques and methodologies.
Conduct performance reviews and provide feedback to team members
Process Improvement
Assist in the identification and implementation of process improvements.
Stay abreast of industry best practices and emerging trends in business analysis.
Qualifications
Bachelor’s Computer Science, Information Technology, Engineering, or a related field.
Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics).
Strong track record of successfully designing and implementing complex solutions in enterprise environments.
Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure.
Experience delivering technical training or workshops; a passion for mentoring others is a plus.
Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.
Key Competencies & Skills
Leadership: Ability to lead and inspire a diverse team of project managers toward achieving organizational goals.
Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions.
Adaptability: Proven capacity to handle fast-paced, evolving environments with multiple projects and shifting priorities.
Collaboration: Strong interpersonal skills for effective cross-functional and client-facing interactions.
Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.
Location:
PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte
Language Requirements
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
Job Title
Business Analyst
Overview
Job Description
The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery.
Lead and manage a team of Business Analysts.
Elicit, analyze, and document business requirements for complex projects.
Facilitate Workshops, Interviews, And Other Requirements Gathering Sessions.
Develop and maintain business process models and documentation.
Conduct data analysis and prepare reports to support business decisions.
Ensure successful project delivery by effectively communicating requirements to development teams.
Drive continuous improvement in business analysis processes and methodologies.
Key Responsibilities
Requirements Gathering & Analysis
Participate in requirements gathering sessions, including workshops, interviews, and document reviews.
Assist senior analysts in eliciting, analyzing, and documenting business requirements.
Document user stories, use cases, and acceptance criteria.
Conduct research and data gathering to support requirements analysis.
Business Process Modeling & Documentation
Assist in the development and maintenance of business process models.
Contribute to the creation and maintenance of system requirements specifications and other relevant documentation.
Ensure that documentation is clear, concise, and accurate.
Data Analysis & Reporting
Assist in data analysis activities as required.
Prepare reports and presentations as directed by senior analysts.
Project Collaboration
Collaborate effectively with project managers, developers, testers, and other stakeholders.
Communicate effectively and proactively with project team members.
Team Management & Mentoring
Lead and mentor a team of Business Analysts.
Provide guidance and support to team members on business analysis techniques and methodologies.
Conduct performance reviews and provide feedback to team members
Process Improvement
Assist in the identification and implementation of process improvements.
Stay abreast of industry best practices and emerging trends in business analysis.
Qualifications
Bachelor’s Computer Science, Information Technology, Engineering, or a related field.
Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics).
Strong track record of successfully designing and implementing complex solutions in enterprise environments.
Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure.
Experience delivering technical training or workshops; a passion for mentoring others is a plus.
Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.
Key Competencies & Skills
Leadership: Ability to lead and inspire a diverse team of project managers toward achieving organizational goals.
Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions.
Adaptability: Proven capacity to handle fast-paced, evolving environments with multiple projects and shifting priorities.
Collaboration: Strong interpersonal skills for effective cross-functional and client-facing interactions.
Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.
Location:
PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte
Language Requirements
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Call Center Agent - Technical Support
Sapient Global Services,
Quezon City
12 hours ago
Easy and Fast One-day hiring process and earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative - Tech Support Specialist in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!Responsibilities Provide technical support and troubleshoot hardware, software, or network issues Assist customers...
Now hiring - Food Delivery - Easy account
Sapient Global Services,
Quezon City
1 day ago
Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Food Delivery Account in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!Responsibilities Assist customers with placing, modifying, or canceling food delivery orders Handle inquiries...
Sr Manager Accounts Payable
myGwork - LGBTQ+ Business Community,
Quezon City
2 days ago
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob OverviewAs a Sr Manager Accounts Payable at Thermo Fisher Scientific Inc., you will play a key role in our Metro Manila team. You...
