Call Center Agent - Technical Support

Sapient Global Services


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Easy and Fast One-day hiring process and earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative - Tech Support Specialist in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!

Responsibilities

  • Provide technical support and troubleshoot hardware, software, or network issues
  • Assist customers with product setup, installation, and usage guidance
  • Escalate complex technical problems to specialized teams when necessary
  • Document customer interactions and solutions accurately in the system
  • Meet performance goals for resolution time, customer satisfaction, and call quality

Qualifications

  • High school diploma or equivalent
  • Strong communication skills with a clear and patient approach
  • Basic technical knowledge of hardware, software, or networking
  • Computer literate with good troubleshooting and multitasking abilities
  • Ability to assist customers effectively in a fast-paced, tech-driven environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

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