BPO Customer Care Associate
NTT DATA
Date: 1 week ago
City: Quezon City
Contract type: Full time
In these roles you will be responsible for:
Required Skills for this role include:
Preferred Skills include:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
Preferred Skills include:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Online Marketing Officer
World Vision International,
Quezon City
1 week ago
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key...
Product Sales Consultant – Auxiliary Systems
Multi-line,
Quezon City
1 week ago
At least college level
With at least 1 year work experience in selling auxiliary systems or other related products.
Outgoing. Easy to get along with. Enjoy meeting people.
Willing to do field works on a daily basis
Can communicate well; either verbal or written
Has familiarity in the following areas: NCR, CALABARZON, South Luzon and North Luzon
Home base: Multi-Line...
IT - Intern
Offshore Business Processing,
Quezon City
1 week ago
2,000.00 - 4,000.00
Join OBP as an IT intern! Gain hands-on experience in system admin, networking, and cybersecurity, while collaborating with our IT Asset Management team. Apply now!
Responsibilities
Regularly perform preventive maintenance tasks on computers to ensure optimal performance and longevity.
Address hardware and software issues promptly to prevent downtime.
Hardware Setup and Deployment to the newly requested workstation....
