Bilingual Korean Customer Experience Specialist

Strikingly


Date: 3 weeks ago
City: Lipa City
Contract type: Full time
Remote
Description

Strikingly is a modern, mobile-optimized website builder that empowers everyone to express their individuality. We are seeking a Bilingual Korean Customer Happiness Specialist to foster happiness and create WOW moments for our customers.

Your Responsibilities Will Include

  • Emanating our brand and personality in every customer interaction by adopting the Strikingly voice and tone.
  • Delivering WOW moments through exceptional customer service via email, chat, and social media.
  • Translating our product and customer communications, including newsletters and lifecycle emails.
  • Developing expertise in our products and internal software to assist customers effectively.
  • Maintaining happiness and positivity in every customer and team interaction.

Skills

  • Professional communication skills in Korean and English.
  • Strong passion for helping people with varied learning curves.
  • Deep love for learning new things, along with problem solving and analytical skills.
  • Customer service experience in a fast-paced environment.
  • Availability to work full time (40 hours per week).
  • A working desktop computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and a minimum 20Mbps internet connection.

Benefits

  • The convenience of working from anywhere.
  • A fun and collaborative international working environment.
  • Opportunities for career advancement.
  • Training and growth opportunities.
  • Paid leave after one (1) year of tenure.

Note

NO INTERVIEW

Employment Type: Full-Time

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