AVP Operations – Process Management

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of AVP Operations – Process Management.

Principal Responsibilities:

• Drive business change in a dynamic environment. Analyze business trends, establish volume forecasting and plan for effective capacity / resource utilization. Manage business / operational risks inherent in the business, taking account of economic, regulatory and technological changes.
• Recognize, reward and set high internal service excellence benchmarks to ensure customer delight.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Situations are resolved effectively retaining goodwill of customer.
• Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
• To ensure team has a risk framework that is aligned to the Business risk appetite
• Participate in CTB project enhancement development starting from project initiation to planning, executing, monitoring & controlling, to closing.

Job Requirements:

• BS in Accounting, Business Administration or related field or equivalent combination of training and experience. Preferably a Certified Public Accountant (CPA).
• Proficient in computer applications (MS Word, Excel, and PowerPoint, Lotus Notes).
• Have at least -three-year experience in a managerial capacity and Finance and Accounting experience
• Performs a broad range of managerial responsibilities over others; must have excellent organizational skills and the ability to maintain accurate and detailed records; hardworking, independent and results-oriented
• Analytical Skills - proven interpretation and utilization of Management Information
• Ability to distil complex and varied data into information; good process analysis and problem solving skills
• Proven ability to prioritize workload effectively in line with business priorities

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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