Atome-Desk Collection Team Leader

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

External Hiring Job Description

Buffer Team Leader is responsible for managing a team of buffer agents who provide flexible support across the Collections department. TL ensures proper deployment, monitors daily performance, provides coaching, and handles real-time escalations to maintain service levels during staffing gaps or high-volume days.

Duties And Responsibilities

• Create and finalize weekly deployment schedules for buffer agents
• Onboard and train new hires; ensure team is updated on procedures
• Collaborate with management to set goals and develop strategies
• Monitor team performance; provide feedback and coaching
• Communicate company goals and important updates to the team
• Identify and resolve team issues and conflicts promptly
• Foster a positive, motivating, and collaborative work environment
• Manage resources to support team success
• Ensure compliance with company policies and industry regulations
• Coordinate with other departments for smooth operations and shared goals
  
  

Job Qualifications

• At least 2 years of experience in collections or call center leadership
• Strong planning, organizational, and team management skills
• Excellent communication, coaching, and problem-solving abilities
• Flexible with schedule and can work weekends/holidays if needed
• Proficient in MS Office and collection systems