Associate Identity and Access Management Support Analyst

Associate Identity and Access Management Support Analyst

About the Role

Are you passionate about data analytics and access governance? This is your opportunity to join Manulife’s global Identity and Access Governance team, ensuring the right people have the right access to the right information and applications. In this role, you’ll contribute to our mission of safeguarding data integrity and compliance while enabling secure, efficient access across the organization. You’ll gain hands-on experience with industry-leading tools, collaborate with global teams, and develop skills that will help you grow your career in cybersecurity and data governance.

Position Responsibilities

• Conduct data analytics and access-related analytics to support Identity and Access Governance services

• Enable efficient use of data assets through proactive advice and coaching

• Collaborate with business owners to optimize data collection, storage, and usage

• Design and monitor data governance structures, data modeling, and information management

• Track data usage and assist with maintenance of data inventory

• Support business units in locating and utilizing data effectively

Access Review Responsibilities:

• Support periodic and ad-hoc access reviews to ensure compliance with regulatory and internal policies

• Analyze access review data to identify anomalies, trends, and potential risks

• Prepare reports and dashboards for access review progress and completion status

• Collaborate with business units and application owners to validate user access during reviews

• Assist in remediation activities for access discrepancies identified during reviews

• Maintain documentation and evidence for audit purposes related to access reviews

• Ensure timely completion of access certification campaigns and escalate issues as needed

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent

• Experience:

  • 1–2 years of experience in data analytics or identity and access management (IAM)

  • Hands-on experience with Power BI, Power Query, MS Excel

• Strong understanding of Identity and Access Management principles

• Excellent written, verbal, and presentation communication skills

• Proficiency in MS Office applications

Preferred Qualifications

• Familiarity with tools such as Active Directory (ADUC), SailPoint IdentityIQ, ServiceNow, Workday

• Experience in access governance or compliance-related activities

• Knowledge of data visualization and reporting best practices

When You Join Our Team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

This job description outlines the primary responsibilities and qualifications for the role; any additional responsibilities or functions that will be provided by the MBPS Management Team or the Manulife Business Unit as deemed necessary in the course of the business operations. Responsibilities may evolve, and additional tasks may be assigned as business needs change to support team and organizational objectives.

Manulife is an Equal Opportunity Employer – AA/F/M/D/V

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement