Analytics Consultant - Channel Performance Analytics

Role Purpose

Lead global insights, reporting, & analytics for IHG channel performance. This includes understanding how guests find and book rooms at IHG hotels, whether they book directly on IHG’s website or App, or through other channels like third-party travel sites. Leverage revenue and operational data to identify opportunities for growth, and partner across the organization to optimize our channel revenue mix.

Key Accountabilities

• Develop a strong business knowledge on third-party distribution and channel optimization, and act as a trusted advisor to key stakeholders
• Partner with key regional commercial leaders and marketing leaders to drive insights on channel growth opportunities and balance with book direct strategy
• Produce scalable analytics solutions utilizing Tableau, Python, etc., to effectively support business priorities
• Communicate complex quantitative analyses in a clear, precise, and actionable manner to senior executives and non-technical stakeholders
• Lead cross-functional analytics projects from discovery to delivery, ensuring alignment with business goals and addressing potential risks.
• Deliver proactive analysis to recommend tactics and strategies that can drive growth
• Support the governance process for channel reporting (metric definitions, usage, etc.)
  
  

Key Skills & Experiences

Education

• Bachelor’s or Master’s degree in Quantitative discipline (Mathematics, Economics, Statistics, etc.) or an equivalent combination of education and work-related experience.
  
  

Experience

• Minimum of 3 years progressive work-related experience working with relational decision-support databases and analytical consulting with demonstrated proficiency and understanding in one or more functions related to the position.
  
  

Technical Skills & Knowledge:

• Demonstrated computing and database reporting skills.
• Mastery in the tools required for area of support- may not be limited to Microsoft Excel, SQL, Google Cloud Platform, Salesforce or Tableau, SAS, Business Objects, Python and R. Certification is a plus.
• Demonstrated knowledge of Visual Basic scripting techniques, Microsoft Access and Excel functionality to include the use of macros to streamline report-publishing process.
• Proficiency in providing insights and/or statistical techniques/concepts, database support on respective assigned areas
• Expertise in programming to process queries from different source tables
• Strong written, verbal and presentation skills.
• Established a strong working knowledge of the different business functional areas and act as point of contact to respective stakeholders.
• Project management skills and ability to manage different priorities.
• Ability to influence people at all levels of the organization while achieving results without supervision.
• Create and manage large-scale changes
• Requires broad knowledge of theory, practices and principles within a specific professional discipline.
• Understands operational needs.
• Applies subject matter knowledge independently.
• Established a strong working knowledge of the different business functional areas and act as point of contact to respective stakeholders.
  
  

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.