Analyst, Consumer Quality Support
TransUnion
Date: 3 weeks ago
City: Makati City
Contract type: Full time

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What We'll Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
What You'll Bring
Qualification
Impact You'll Make
Job Description
TransUnion's Internal Job Title
Analyst, Consumer Quality Support
Personal Information We Collect
Your Privacy Choices
What We'll Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
What You'll Bring
Qualification
- Requires bachelor degree in any financial or IT related fields.
- Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
- With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
- Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
- Requires excellent written and verbal communications skills with a background in technical communications.
- Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
- Works closely with other teams especially within Operations.
- Build excellent relationship in both internal stakeholders and external TUPH members.
- Willing to work in hybrid and at least 40% working from the office each month.
Impact You'll Make
Job Description
- Should be able to do quality analysis on members enquiry and contribution.
- Able to coordinate with members on their findings and encourage them to correct their data.
- Should be able to assist on dispute and manage member issues
- Support the goal of TUPH in achieving its yearly target revenue.
- Assist in escalated issues and resolve it as soon as possible.
- Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress
TransUnion's Internal Job Title
Analyst, Consumer Quality Support
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