AC Manila - US Executive Concierge Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Services team you will provide exceptional administrative support that enhances the employee experience at PwC. As a Manager, you will oversee service delivery, mentor your team, and implement innovative solutions that drive efficiency and improve client satisfaction, tất cả while fostering a culture of inclusivity and collaboration.

Responsibilities

• Provide exceptional administrative support to enhance employee experience
• Oversee service delivery and confirm quality outcomes
• Mentor team members to foster professional growth and development
• Implement innovative solutions to drive operational effectiveness
• Cultivate a culture of inclusivity and collaboration within the team
• Analyze feedback to improve client satisfaction and service quality
• Coordinate with various departments to streamline processes
• Monitor performance metrics to confirm alignment with goals
  
  

What You Must Have

• Bachelor's Degree
• 7 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Proven experience in managing administrative teams
• Demonstrating exceptional English communication skills
• Excelling in customer service orientation
• Utilizing digital skills for enhanced service delivery
• Managing projects from conception to implementation
• Identifying opportunities for process enhancements
• Exhibiting business acumen in professional services
• Fostering a culture of continuous improvement