Admissions Officer - Hybrid
Eastvantage
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: Admissions Officer - Hybrid!
Job Summary
Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Admissions Officer - Hybrid
Responsibilities
Job Summary
Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Admissions Officer - Hybrid
Responsibilities
- Ensure all quotations are completed within required SLAs with an emphasis on accuracy and margin maximization. All quotations must be processed in the ERP prior to submission to the client.
- Liaise and negotiation with vendors and distributors to determine the best available deals for the client and source best buy price to increase sales margins.
- At all times aim to secure deal registration and ensure they are accurately entered and incorporated into the quotation.
- Working with Sales Administration to ensure that all client Purchase orders are processed accurately and within SLA.
- Weekly forecasting and pipeline management to manage sales growth in relation to Technology Sourcing (IT procurement) opportunities.
- Develop and maintain strong business relationships with the key contacts and decision-makers within assigned accounts.
- Ownership and management of client Buffer stock account, including periodic client engagement and forecasting.
- Ownership and management of client backorder report updates and consistent ETA updates to clients.
- Ownership of backorder management ensuring all orders are shipped and invoiced as soon as available.
- Develop and maintain solid relationships with multiple vendors and distributors.
- Stay up to date with vendor activity, maintaining an understanding of latest technology releases, new product ranges and best value pricing.
- Continually monitor and evaluate vendor performance, including (but not limited to): price, quality of service and products, speed of delivery.
- Address and resolve any issues, to ensure that Ethan provide the highest quality service to our customers.
- Work with internal departments including Finance, Logistics and Warehouse and Sales Administration to provide accurate and timely responses to customer queries regarding orders and quotes.
- Work closely with the Finance team to manage past due invoices to resolution, ensure proper collections and follow up on debtors;
- Commit to maintaining strong product specification knowledge, staying up to date with latest technologies, new product releases and trends in the IT procurement space.
- Achieve personal KPIs and GP targets at all times;
- Other duties as may be delegated by Senior Management from time to time; and
- Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
- Computer literate, with intermediate skills in Microsoft Office Suite (Outlook, Excel and Word in particular);
- Strong data entry skills;
- Specialist knowledge and understanding of IT products and services;
- Strong negotiation skills, with an ability to influence decisions and outcomes;
- Strong Microsoft Dynamics AX skills
- With 3-5 years of experience in Operational, Customer Service or administrative experience is highly advantageous.
- Proven ability to successfully manage and enhance customer relationships
- Tertiary education is preferred
- Exceptional organizational and time management skills with high attention to detail;
- Strong work ethic, can-do attitude and proven experience towards meeting and exceeding KPIs;
- Excellent personal presentation and professionalism.
- Exceptional communication and relationship building skills;
- A passion for customer service and an ability to ask the right questions to determine customer requirements.
- Commercial awareness and an entrepreneurial attitude.
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