3155 - Reference File Maintainer 2
IQVIA
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Role Purpose:
- Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region.
- Validates, research & analyses to client data inquiries with the use of the process tool.
- Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
- Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
- Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
- Performs ad hoc data analysis and participates on various process improvement as needed.
- Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.
- Graduate of any 4-year course. Fresh graduates are encouraged to apply.
- Experience in handling voice and healthcare account is an advantage but not a requirement.
- Basic knowledge in Windows applications (Excel, Word).
- Strong verbal and / or written communication skills in either the language of the country supplied or English.
- Critical thinking and problem-solving skills.
- Demonstrate strong understanding of complex concepts and processes.
- Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
- Candidate must be willing to work in night.
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