Team Lead

Virtual Staffing Solutions


Date: 4 hours ago
City: Tacloban
Contract type: Full time

Job Description

We are seeking a highly motivated and experienced BPO Team Leader to manage and develop a team of customer service/sales professionals. The ideal candidate will have a proven track record of exceeding performance targets, coaching and mentoring team members, and fostering a positive and productive work environment. Experience in the travel or sales account is a plus.


Responsibilities:

  • Manage day-to-day team activities, including task delegation and performance monitoring.
  • Coach and mentor team members to improve performance and behavior.
  • Develop and implement strategies to achieve team and organizational goals.
  • Conduct training and development programs for team members.
  • Monitor and report on team performance metrics.


Requirements:

  • Minimum 2 years of experience as a Team Leader in the BPO industry.
  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to manage retention and attrition, and drive KPIs.
  • Strong client relations management skills.Minimum 2 years of experience as a Team Leader in the BPO industry.
  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to manage retention and attrition, and drive KPIs.
  • Strong client relations management skills.


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