Financial Sales Associate

General Description

The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Bank's clients. Supports MCBL’s objectives through lead generation and conversion of MCBL products.

Responsibilities

Client Solutions: The Financial Sales Associate is responsible for delivering life insurance and wealth management solutions to clients of China Bank. This role involves close collaboration with branch sales and service teams to provide innovative product solutions that meet clients' protection, long-term savings, and investment needs. Sales Support: Assist the Business Center in achieving its sales goals and targets. This includes lead generation, lead conversion, account acquisition, account maintenance, repeat business, and the deepening and cross-selling of MCBL products. Sales Planning and Reporting: Prepare Monthly Sales Call Plans and Daily Sales Call Reports to ensure that action plans, sales call results, client data, and other key information are accurately recorded, reviewed, and acted upon. Regularly meet and plan with the Branch Manager to generate QSL. Conduct client calls, sales presentations, and other sales activities, and prepare additional reports as required by management. Account Management: Generate new account relationships, deepen and broaden existing relationships, and perform account handling and maintenance tasks to enhance account profitability and expand business opportunities. Client Relations: Maintain cordial working relationships with clients by ensuring the timely and efficient handling of their financial needs and requirements. Documentation: Ensure completeness and correctness of required documents to close a sale. Market Analysis and Sales Activities: Conduct market and competitor analysis, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes in collaboration with the Branch Manager. Referrals and Promotion: Promote and facilitate referrals of MCBL products and services to both existing and prospective clients. Compliance and Risk Management: Conduct appropriate Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD), depending on the client's risk profile. Communication Management: Ensure that daily email communications are promptly checked and addressed. Professional Development: Attend meetings, training sessions, conferences, and related learning activities as required by the immediate supervisor and/or management. HR Compliance: Adhere to all HR System (Workday Employee Self Service) requirements and other HR deliverables within the provided deadlines. Compliance Training: Ensure 100% completion of compliance training mandated by the company within the specified deadlines. Strictly adhere to all customer protection, privacy, data handling, and other compliance, policy, and regulatory requirements. Compliance training includes product training, product orientation, promotional cascades, and related activities aimed at enhancing product knowledge. Policy Review and Customer Experience: Conduct policy reviews to provide quality customer experience through updates and financial advice, enabling upselling, reselling, cross-selling, and lead generation. Policy reviews and after-sales service are critical deliverables that result in increased business from clients, referrals from engaged clients, and additional referrals from the bank's branch managers and staff. This is an integral part of MCBL’s commitment to both the bank’s customers and MCBL’s own customers. After-Sales Service: Provide post-sales services to all clients and ensure real-time escalation of complaints to relevant units. Others: Performs relevant task/s that may be assigned by the Immediate Head.

How will you create impact?

The Financial Sales Associate reports directly to the Area Manager.

Skill Set

Financial Literacy Communication and Listening Skills Selling (Prospecting, Negotiating, Closing) Skills Networking and Presentation Skills Technology Proficiency

Competencies

Customer Service Adaptability Problem-Solving Persistency Teamwork

Key Results Area

Lead Generation Appointment Setting Conversion Rate Monthly Validation Persistency Rate

Key Behaviors

Strong Interpersonal Skills – ability to connect with clients, understand their needs, and provide tailored advice Customer Service Orientation – provide positive experience beyond the sale Excellent Communication – effectively explains insurance concepts and listening to client concerns Problem Solving Ability – finding solutions to clients’ financial needs Self-Motivated and Persistent – being proactive, consistent, and follows through clients’ need

Experiences And Qualifications

• Relevant industry experience in the areas of Insurance, banking, marketing and sales, retail sales, pharma, hospitality, pre-need, and business center operations. Preferably with minimum of one year work experience in Sales.
• Sales Process/Sales Leadership, Customer Service, Market knowledge, Working knowledge of Marketing, Accounting, and Management concepts/processes
• Marketing, Negotiation, and Selling Skills; Excellent customer orientation Analysis and Problem solving, Communication skills; Decision-making; Planning and Organizational skills; Proficiency in basic MS Office programs; Interpersonal skills; Stress tolerance; Adaptive, Assertive, Goal-oriented, Influencing, Confident.
  
  

Position Responsibilities

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Required Qualifications

• [Years of experience]
• [Quantified years of experience with tools/software/etc.]
• [Education if required]
• [Licenses if required]
  
  

Preferred Qualifications

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When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

In Office