Account Manager

Job Description

We are looking for an Account Manager who can proactively analyze KPI performance, collaborate with operational leaders to drive continuous improvement, identify risks and opportunities, and develop strategic action plans that support client retention, customer satisfaction, operational excellence, and revenue growth. The ideal candidate will build and maintain strong client partnerships while serving as a trusted advisor and driving successful business outcomes.

Responsibilities:

• Ability to build and maintain strong relationships with clients and key stakeholders.
• Proven ability to manage client expectations and deliver exceptional customer experiences.
• Strong negotiation, influencing, and stakeholder management skills.
• Excellent verbal and written communication skills, including presentation and business review facilitation.
• Ability to communicate operational performance, insights, and recommendations clearly and professionally.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience using performance metrics and customer insights to drive business improvements.
• Strong understanding of customer service, retention, sales, and operational performance management.
• Demonstrated ability to collaborate across functions, influence outcomes, and support operational teams.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams), CRM systems, and performance reporting tools.

Requirement:

• Minimum of 3–5 years of experience in Account Management, Client Services, Customer Success, Telecommunications, Retention, Sales Support, or related client-facing roles.
• Proven experience managing client relationships while achieving operational and revenue-based performance objectives.
• Strong understanding of customer retention strategies, customer experience management, and service delivery processes.
• Experience working with performance metrics and KPI-driven environments.
• Ability to interpret operational reports and leverage data to improve account performance and customer outcomes.
• Demonstrated ability to manage multiple client accounts, priorities, and deadlines simultaneously.
• Experience working with CRM platforms, account management systems, and customer communication tools.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to work collaboratively across operations, sales, training, quality, workforce management, and leadership teams.
• Strong business acumen with the ability to identify opportunities for account growth, revenue protection, and service enhancement.
• Willingness to work flexible schedules based on business and client requirements.
• Experience within telecommunications, broadband, mobile, retention, sales, or customer care environments is highly preferred.