Program Specialist, SaaS & Services Success

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Project Management

• Initiate, plan, and execute tasks to support customer programs.
• Collaborate with departments to align on program goals.
• Assign task owners and timelines, identify roadblocks, and adjust plans as needed.
• Lead recurring meetings to drive task completion and milestone achievement.

Documentation

• Develop and maintain task lists for each project.
• Create tailored program training guides for customer-specific needs.
• Document program requirements to ensure proper oversight setup.
• Maintain internal setup documentation for communication across teams.
• Build and update Gantt charts to visually display timelines for internal teams and customers.

Customer Support

• Engage with customers to understand needs and recommend solutions.
• Establish trust and maintain strong customer relationships.
• Coordinate with cross-functional teams (PM, TS, HW, SW, OPS) to address customer requirements.
• Monitor oversight systems to ensure supplier compliance and program integrity.
• Track and verify orders to ensure proper materials and devices are delivered.

Customer Onboarding

• Configure oversight pages for new customer programs.
• Train Customer Support teams on program details and requirements.

Post-Sale Support

• Track supplier compliance and report findings to internal teams and sales.
• Collaborate with teams to improve program outcomes.
• Support sales with quarterly business review (QBR) presentations.
• Monitor open issues, provide updates, and facilitate resolution.
• Gather customer feedback through surveys and supply chain outreach.
• Lead internal stakeholder meetings to address open tasks.
• Provide ongoing training refreshers for CS and TS teams.
• Identify and communicate opportunities for growth in oversight services.
• Generate compliance reports, trip analyses, and dashboard insights.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.