Manager HR Business Partner

EXL Service


Date: 2 weeks ago
City: Pasay
Contract type: Full time

Job Description: Drive overall HR Business outcomes for L&A accounts and manage HR compliance and relationships. Planning and executing the HRBP strategy for the business. Drive CSR and related projects as part of the business strategy. Responsible for all HR related life cycle management, attrition management and absence support to business. Responsible for communicating of people policies and staying abreast of all legal changes and government updates. Responsible for benefit updates of employee and payroll updates. Responsible for weekly and monthly people reports.

In addition to the above functions, you will be responsible for Engagement forums within the business processes and supporting the business with ER related cases. Leadership development and coaching will also be a key deliverable and supporting the business with building a performance driven culture.


  • Responsibilities: Plan and execute the HRBP strategy to meet the given level targets
  • Ensures that early attrition is kept at a low rate and that programs are placed to ensure smooth transition from training to Operations for all new hires.
  • Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members
  • Monthly and Quarterly forums and documented minutes circulated to relevant parties
  • Monthly reports and related interventions review and reports to relevant parties
  • Drive life cycle management activities and support the Operations
  • Support CSR and sweat equity initiatives and activities in alignment to the BBBEE strategy
  • Attend Monthly 3 rd Party liaison meetings on project closures
  • Manage internal and external relationships to ensure compliance
  • Drive process improvement as part of the overall HR Strategy
  • Close monthly Payroll activities and variance reports shared to ensure 100% compliance
  • Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government
  • Support the business to drive a decrease in attrition through HR activities
  • Support the business to drive a decrease in absence through HR activities
  • Support the business to drive a performance driven culture through proper PIP processes and development plans
  • Drive engagement and increase in eSAT
  • Manage all sites with P&C Australia processes.

Qualifications: 5 years + relevant work experience responsible for Business HR outcomes, working with Government departments. Should have at least 3 years of experience in driving HR strategy and execution to achieve targeted levels, Experience in compiling relevant HR actions to address challenges in Operations

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