I.T Service Desk

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Primary Responsibilities:

• Update content for knowledge base

• Knowledge construction, knowledge articulation, knowledge repository updating, knowledge access, knowledge use and knowledge revision

• Author knowledge at all levels; self-service, support desk and specialty

• Assist in updating and improving knowledge management processes

• Prepare documentation for new or existing knowledge

• Collaboratively work to create knowledge content

• Responsible for adding metadata and tags to content within the CRM to enhance organization, searchability, and retrieval of information

• Support the management of product decommissions to ensure the proper removal of knowledge

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Customer service experience within an IT call center

• Experience in knowledge management

• Experience in a high volume, fast paced environment for problem-solving capacity and/or content designer, creating new content and maintaining existing content

• Excellent problem-solving abilities and aptitude to understand and document technical information

• Proven ability to work towards individual and team targets

• Demonstrated successful time management and organizational skills

• Experience working in a diverse team setting with a track record for success

• AP or equivalent writing style knowledge

• Experience collaboratively working to create knowledge content

• Strong written communication skills

Preferred Qualifications:

• ServiceNow knowledge experience

• HTML code writing experience

• Ability to create and promote self-service content

• Excellent customer service skills

• Superior written and oral communication skills

• Content design experience, including digital content creation, such as videos

• ITIL, KCS or equivalent KM certification

• Content strategy knowledge

• Internal communications experience

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.