Client Success Specialist

Client Success Specialist

Client Success Specialist 1840 & Company Remote, Quezon City, National Capital Region (Metro Manila), Philippines

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Non-Negotiable

RoleYears of Experience First LanguageLocationWorking Hours

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success

About the Job

We are seeking a highly organized and proactive Client Success Specialist to join our team. The ideal candidate will have strong client communication and relationship management skills, experience handling reports and presentations, and the ability to think critically to address client concerns and operational challenges. This role will focus on maintaining positive client relationships, ensuring client satisfaction, and supporting business growth through excellent service delivery. Qualifications: • Minimum of 2 years of experience in client management, account management, customer success, or a related field. • Strong verbal and written communication skills. • Experience creating reports and delivering presentations. • Excellent critical thinking and problem-solving abilities. • Strong organizational and time management skills. • Ability to manage multiple client accounts and priorities in a fast-paced environment. • Proficiency in Microsoft Office Suite and presentation tools. Preferred Qualifications: • Experience working in a remote or global environment. • Familiarity with CRM platforms and client management tools. • Experience collaborating with cross-functional teams

Job Overview

• Employment Type: Full-Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Senior

Education & Experience

• Years Of Experience: 3 Years
• Business Model:
• Minimum Education Level: Bachelors
• Qualification: None

Skills

• Tools/Platforms: Email Tools (Gmail/Outlook) Crm / Support Platforms Live Chat Tools Google Meet Crm / Customer Success Tools Ms Office Suite LiveChat Dialer / Calling Tools Crm / Customer Management Tools
• Additional Skills: None
• Common Methodologies/Frameworks: Customer Support Customer Communication Strategy Customer Experience (Cx) In Sales Customer Success Support Process Customer Success Management (Csm) CRM
• Additional Skills: None
• General Skills:
• Additional Skills: None
• Soft Skills: Patience Relationship Building Multitasking Active Listening Attention To Detail Communication Conflict Resolution Confidentiality Time Management Sales Skills
• Additional Skills: None

Requirements

• Technological Requirements:
• Language: English
• Location: Philippines

Responsibilities

Key Responsibilities

• Serve as the primary point of contact for assigned clients and maintain strong professional relationships.
• Communicate effectively with clients regarding updates, concerns, deliverables, and ongoing initiatives.
• Prepare and present reports, business reviews, and performance presentations for internal and external stakeholders.
• Monitor client accounts and proactively identify opportunities to improve client experience and retention.
• Analyze client concerns and operational issues, applying critical thinking to provide effective solutions and recommendations.
• Coordinate with internal teams to ensure timely resolution of client requests and successful execution of deliverables.
• Track client feedback and assist in developing strategies to improve overall service quality and satisfaction.
• Maintain accurate records of client interactions, reports, and account updates.

Working Hours

• Monday: 8 A.M. - 6 P.M
• Tuesday: 8 A.M. - 6 P.M
• Wednesday: 8 A.M. - 6 P.M
• Thursday: 8 A.M. - 6 P.M
• Friday: 8 A.M. - 6 P.M