Flexible Benefits Administration Analyst

Description

As a Flex Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

• Enhance your technical knowledge of benefits plans around the world
• Enhance data, process and project management skills

Qualifications

• Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
• 1-2 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
• Previous benefits or insurance experience a plus
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experience with data entry, validation and manipulation (advanced Excel skills are essential)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem solving and analytical thinking
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Proficiency in English required, good written and communication skills
• Able to work shift hours