Customer Service Representative

Recruitify_HR


Date: 3 hours ago
City: Cebu City
Contract type: Full time
Description

  • Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Engage with customers through various channels, including phone, email, and chat.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

  • Educational Qualifications: High School Diploma or equivalent
  • Experience Level: 13 years in customer service or related field
  • Skills and Competencies: Strong communication and problem-solving skills
  • Qualities and Traits: Empathetic, patient, and a team player
  • Responsibilities and Duties: Ability to handle high-stress situations and maintain professionalism

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