IT Specialist - Store Support (Seasonal) (Mandaue)
Robinsons Supermarket
Date: 20 hours ago
City: Cebu City
Contract type: Full time
Job Summary
Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.
Job Description
Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.
Job Description
- Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
- Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
- Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
- Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
- Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
- Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.
- Possesses a bachelors degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
- Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
- Can explain technical concepts in a clear and understandable manner to end users.
- Willing to do field work in different stores across the country.
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