Customer Service Representative

Recruitify_HR


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Description

  • Provide excellent customer service by responding to inquiries and resolving issues.
  • Maintain a positive demeanor while communicating with customers via phone, email, or chat.
  • Document customer interactions and escalate issues when necessary.
  • Assist in the training of new team members, providing guidance on best practices.
  • Identify opportunities to improve customer satisfaction and support processes.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field preferred.
  • Experience Level: 02 years of experience in customer service.
  • Skills and Competencies: Strong customer service skills and effective communication abilities.
  • Responsibilities and Duties: Ability to handle customer inquiries efficiently and contribute to team success.
  • Qualities and Traits: Positive attitude, patience, and a proactive approach to problem-solving.
  • Working Conditions: Ability to work in a fast-paced environment and adapt to changing priorities.

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