Customer Service Representative
Recruitify_HR
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Description
- Provide excellent customer service by responding to inquiries and resolving issues.
- Maintain a positive demeanor while communicating with customers via phone, email, or chat.
- Document customer interactions and escalate issues when necessary.
- Assist in the training of new team members, providing guidance on best practices.
- Identify opportunities to improve customer satisfaction and support processes.
- Educational Qualifications: Bachelors degree in a relevant field preferred.
- Experience Level: 02 years of experience in customer service.
- Skills and Competencies: Strong customer service skills and effective communication abilities.
- Responsibilities and Duties: Ability to handle customer inquiries efficiently and contribute to team success.
- Qualities and Traits: Positive attitude, patience, and a proactive approach to problem-solving.
- Working Conditions: Ability to work in a fast-paced environment and adapt to changing priorities.
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