CUSTOMER CARE ASSOCIATE

Bank of the Philippine Islands (BPI)


Date: 5 hours ago
City: Remote
Contract type: Full time
Remote
The Customer Care Associate is responsible for managing and resolving complex customer complaints, requests, and inquiries that have been escalated to the Bank’s regulators, Senior Management, or internal units requiring special handling and business consideration. This role ensures prompt, fair, and customer -centric resolutions while safeguarding the Bank’s reputation and compliance with regulatory standards.

Responsibilities

  • Handle escalated complaints, requests, and inquiries referred by regulators, senior management, and internal units.
  • Conduct thorough investigations of escalated cases by gathering relevant data, coordinating with internal and external units, and analyzing the root causes of customer concerns.
  • Recommend timely and appropriate resolutions, business considerations, and customer compensation where applicable in accordance to the Bank’s policies, procedures, and service standards while prioritizing customer satisfaction.
  • Prepare necessary documents such as account reconciliations, statements of account, payment arrangements, certifications, and quitclaims.
  • Ensure adherence to regulatory requirements and internal service commitments in handling escalations

Qualifications

  • Must posses at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
  • Fresh graduates are welcome to apply
  • Proficient in using Microsoft Office applications
  • Detail-oriented; Excellent verbal and written communication
  • Knowledge in card and loan products is preferred, but not required

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Transport Planner

2GO Group, Remote
3 days ago
The difference you'll makeAs a Transport Planner you will be responsible for creating the transport plan for the day including initial requirements for the succeeding days. This role works closely with customer service and warehouse personnel and internal teams to ensure the plan for the day.What you'll do Capture all pre-alert for the day Prepare initial plan for the day,...

INVENTORY ANALYST

DHL Supply Chain, Remote
1 week ago
About UsAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Company Driver

Home Mavericks Inc., Remote
1 week ago
Safely and efficiently transport company personnel, documents, and small cargo between office locations, warehouses, suppliers, and other destinations as required.Follow designated routes and schedules to ensure timely arrivals and departures, optimizing travel time and fuel efficiency.Perform routine pre-trip and post-trip inspections of company vehicles, checking for mechanical issues, fluid levels, tire pressure, and overall vehicle condition.Report any vehicle maintenance or...