Compliance Analyst

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Compliance Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.

As Compliance Analyst, You Will…

• Be responsible for reviewing regulation and legislation changes affecting the company and partnering with operational stakeholders to develop mitigation strategies (i.e GDPR, TCPA etc.)
• Identify, evaluate, and develop plans for mitigation on necessary compliance requirements
• Be responsible for completing audits and monitoring adherence as required on both internal and external policies and legislation in a timely manner
• Work with multiple departments globally to identify, assess and mitigate operational risks as business needs change
• Provide insight and recommendations for process improvements that are identified during compliance reviews
• Prepare reports by collecting, analyzing, and summarizing information
• Assist external auditors with required documentation as needed
• Research regulations across various geographies, ensuring organization is apprised, and up-to-date on potential risks, and compliance
• Ensure other departments are kept informed of changing legislative requirements that affect operations and/or risk identification
• Maintain professional and technical knowledge by attending educational workshops and establishing personal networks
• Provide support for other compliance projects as needed

As Compliance Analyst, You Have…

• 3 years experience in an audit or compliance function
• Strong communication skills to effectively interact with diverse groups of people
• Advanced written abilities in order to write required reports
• Strong analytical, critical thinking and problem solving skills
• Ability to research and source information for review
• Superior attention to detail
• Excellent time and project management skills
• Ability to work in a fast paced and time sensitive environment
• Adaptable to change and innovation