Zendesk CSR
SPLACE BPO
Date: 2 weeks ago
City: Davao
Contract type: Full time
About The Job Zendesk CSR
The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.
Main Responsibilities
The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.
Main Responsibilities
- Ensure Client Satisfaction
- Receive and resolve customer questions and issues and track them in Zendesk (internal support system)
- Data collection via email and data entry into our booking system
- Identify complaints and escalate them where required
- Deal with queries from other departments and offer support
- Fluent level of English
- Excellent communication skills
- At least 1 year of experience in a Customer Service role
- Experience with Zendesk ticketing system
- Ability to multitask and work in a fast-paced, deadline-oriented environment
- Empathetic & understanding in character
- Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge
- Passionate about football/rugby a major plus
- Fluency in other languages is a bonus
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