Workforce & Reporting Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsourcing provider, working with some of the world’s largest brands from contact centers and back-office services to offshore, nearshore, and onshore solutions. We’re proud to be Australia’s largest outsourcer in the Philippines, connecting global teams for impactful, innovative, and flexible solutions. Our employee value proposition, “Come for a career, stay for the fun,” reflects our commitment to a vibrant and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Enjoy 14 months of pay*
• HMO coverage for you and your family
• Work flexibly with our hybrid working environment
• Annual Kick-Off Parties with major giveaways (like a car in 2023!)
• Recognition through our ‘Value Awards’
• Internal career growth and development
• Access to over 2,700 leadership training courses
  
  

A Glimpse into Your New Role

As a Workforce & Reporting Analyst with Acquire BPO, you’ll take charge of reporting and analyzing data for the Service Assurance team. You’ll support stakeholders by providing insights, trends, and performance analytics, contributing directly to the success of the operations team. In this role, you’ll have the opportunity to manage complex databases, generate reports, and engage in strategic workforce planning.

What You’ll Bring

• Strong BPO Operations Knowledge: Familiarity with BPO operations, reporting, and workforce management tools.
• Analytical Skills: Ability to analyze data, solve problems, and communicate insights effectively.
• Technical Proficiency: Experience with phone systems, MS Office, and Google applications.
• Data Analytics & Forecasting: Background in data analysis and forecasting is a plus.
• Collaboration Skills: Ability to work well with internal teams, from IT to leads, managers, and department heads.
• Adaptability: Willingness to work after hours when needed to support critical timelines.
  
  

What We Value

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.
  
  

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!