Workforce Management Lead - Operations, SPX Express, Sorting Center (Calamba, Laguna)
Shopee
Date: 5 days ago
City: Manila
Contract type: Full time
Job Description
- Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals
- Responsible for the overall oversight of WFM tasks and strategies to include Forecasting and capacity planning, Scheduling, and Real-time monitoring.
- Interface with leaders to understand the fast-changing business needs and make updates where necessary
- Lead projects and improvements to drive efficiencies in the team
- Coordinates with third-party partners on the headcount requirements and monitors agency performance and compliance
- Conducts Monthly Business Performance Review with service providers to identify areas for development and improve attendance and productivity performance.
- Graduate of any Bachelor’s Degree
- Preferably with prior experience in the Warehouse, E-commerce, Logistics field under a Workforce Planning and Management, Agency Management or Vendor Management
- Able to collaborate effectively with diverse stakeholders
- Keen to details and highly organized
- Knowledgeable with MS and Google Applications
- Willing to travel and amenable to be assigned in Calamba, Laguna
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