WordPress Plugin Support Engineer (For Pooling)

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Yoast, Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

Yoast is growing rapidly, and because of that, we’re looking for a Support Engineer. Yoast is, next to WordPress, also available on Shopify. We are looking for a new member of the team who is experienced in Support and/or knows their way around either of the two platforms.

What you’ll do & how you’ll make your mark.

• You'll answer questions over email and chat. Ensures that support requests are catered to and answered in a timely manner.
• Proven experience in providing customer service and technical support.
• You’ll answer questions on a broad range of topics. From the best way to use the Yoast products to administrative questions around payments, and everything in between.
  
  
  

Who you are & what you’ll need to succeed.

• Must be willing to work on-site and shifting schedule.
• Proficiency in English, both in verbal communication and written expression.
• With experience in providing support on Shopify and/or WordPress, for example in a web hosting company.
• Experience in other CMSs like TYPO3, Joomla, Wix and other content management tools is a bonus.
• Familiarity with tools such as ClickUp, Jira, Confluence, Help Scout or similar platforms is an advantage.
• You’re not afraid to ask your colleagues for help in Slack.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.