WFH Customer Support and Purchasing Intern

Artillery Philippines is a growing e-commerce store specializing in art, calligraphy, and bullet journaling supplies. We are looking for a motivated and detail-oriented intern to assist our customer support and purchasing teams. This role is ideal for someone with previous customer service experience and an interest in Japanese culture or language.

Who’s your manager?

• Product Sales Manager

Work Schedule and Setup:

• Work from Home
• 2 days off: During Weekdays
• Weekends (Saturdays & Sundays): 10 AM to 12 PM; 2 PM to 4 PM; 8 PM to 10 PM
• Flexible time on weekdays (as long as you can attend meetings, meet deadlines, and host/manage events for the day)
• Duration: 3 months

Responsibilities:

Customer Support:

• Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner.
• Assist customers with product information, order status, and other inquiries.
• Resolve customer complaints and escalate issues to the appropriate teams when necessary.
• Ensure customer satisfaction by following up on unresolved issues.
• Update customer databases with feedback and complaints to help improve future service.

Purchasing:

• Assist with placing purchase orders with suppliers, ensuring timely and accurate fulfillment.
• Track order status, follow up on delivery timelines, and coordinate with suppliers to avoid delays.
• Maintain and update purchasing records, including order tracking and supplier information.
• Assist in negotiating with vendors for better pricing and deals.
• Monitor inventory levels to ensure product availability.

Administrative Support:

• Provide general administrative support for both Customer Support and Purchasing teams.
• Help organize and maintain relevant documents, such as order records, customer feedback, and purchasing logs.
• Assist in preparing reports on customer service metrics and purchasing activities.
• Coordinate between departments to ensure smooth communication and timely completion of tasks.
• Support data entry tasks and keep internal systems updated with relevant information.

Requirements:

• Stable internet connection and access to a desktop/laptop for remote work.
• Excellent written and verbal English communication skills.
• Must have at least 6 months of customer service experience (online or in-person).
• Knowledgeable or interested in Japanese culture, language, or products.
• Currently pursuing or recently completed a degree in Business Administration, Marketing, Supply Chain, or a related field.
• High attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Familiarity with e-commerce platforms and customer service tools is a plus.
• Proficiency in Microsoft Office and/or Google Workspace (Sheets, Docs, etc.).
• Problem-solving mindset and ability to handle multiple tasks efficiently.