Virtual Receptionist

CallHero


Date: 3 days ago
City: Cebu City
Salary: ₱360,000 - ₱480,000 per year
Contract type: Full time
Call Hero is a call recording and conversation analysis software. Where it's mission is to help health business owners easily measure and train their teams to dramatically convert even more phone calls into new patients.

The Role

You Will Be Responsible For

  • Handle inbound and outbound calls professionally
  • Manage appointment calendars and patient schedules
  • Gather information from new patients
  • Provide excellent customer service across communication channels
  • Identify customer needs and offer appropriate solutions
  • Ensure accurate and complete information is recorded using appropriate tools

Ideal Profile

  • Call Center experience is required
  • Experience in a healthcare setting (e.g., Physiotherapy, Chiropractic, Dental) is a plus
  • Minimum 1 year of customer service experience
  • Excellent verbal and written communication skills (American or neutral accent preferred)
  • Strong phone handling and interpersonal skills
  • Persistent, proactive, and highly motivated
  • Ability to multitask, prioritize, and manage time efficiently
  • Familiarity with EMR/EHR systems or Jane App is a plus
  • Experience in insurance verification and billing is an advantage
  • Flexible schedule and dependable internet connection
  • Must have a noise-cancelling headset

What's on Offer?

  • Incentives
  • Benefits
  • Work-life balance

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Dispute Analyst

NCR Voyix, Cebu City
22 hours ago
About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful...

Assistant Manager, Customer Service

Tires Easy, Cebu City
1 day ago
Job Title: Customer Service Assistant ManagerA bit about us: We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part...

Audit Senior

P&A Grant Thornton, Cebu City
3 days ago
Job DescriptionThe Audit Senior (In-Charge) leads staff on client audit engagements, which include planning, executing, and completing financial audits.Primary Duties And ResponsibilitiesAdministrative Functions Perform other duties and responsibilities as may be delegated or assigned by the engagement manager or partnerAdministrative FunctionsPerform final quality review on the deliverables of other engagement teams when requested in accordance with the quality control policies...