Dispute Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Audit contract terms against quotes and invoices generated to identify discrepancies, request actions to correct and communicate status and resolution.
• Review dispute data submitted and verify if valid dispute, or communicate why the dispute is denied based on validation against contract.
• Ability to work in many different systems and identify proper systems to utilize for review and correction of disputes.
• Review documentation and request missing data to ensure proper review of the disputed data.
• Execute cancel/rebill and credit memo actions or submit data in a file format to the correct team to generate, communicate resolution and provide corrected invoice and credit memo images.
• Review and create detailed invoice calculations to determine invoice issues to be corrected.
• Provide customer service to internal customers related to dispute process and status of open disputes.
• Organize daily workload to ensure high dollar disputes are actioned first, back log disputes are followed up on, and all disputes are reviewed daily to ensure validity of dispute and request missing documentation.
• Document new and update current processes as needed to share process enhancements or changes.
• Identify, document, and implement business process improvements.
• Special projects as needed.
  
  

EDUCATION, EXPERIENCE & REQUIREMENTS: (be clear on each whether it is a preference or requirement)

• Strong analytical skills - Required.
• Ability to multitask or shift quickly between tasks quickly - Required.
• Positive attitude, and ability to see and implement solutions - Required.
• Desire to learn and ability to learn quickly.
• Strong independent decision-making skills, and ability to work independently - Required.
• Creative problem-solving skills, and the tenacity to seek out answers.
• Excellent organizational and time management skills - Required.
• Must have excellent communication skills, both written and oral - Required.
• Strong Excel skills – preferred intermediate or higher.
• Knowledge of Power Query and Power Pivot-a plus
• Ability to work overtime when necessary to complete projects per timeline - Required.
• Must be able to successfully pass all applicable background screening tests - Required.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”