Virtual Assistant (Property Insurance)
TapTalent.ai
Date: 1 day ago
City: Mandaluyong City
Contract type: Full time
Remote
We're Hiring: Virtual Assistant (Property Insurance)
We are looking for a detail-oriented and proactive Virtual Assistant to support our property insurance operations. The ideal candidate will possess excellent organizational skills, the ability to manage multiple tasks, and a basic understanding of property insurance processes.
Location: Mandaluyong, Philippines
Role: Virtual Assistant (Property Insurance)
Job Responsibilities
We are looking for a detail-oriented and proactive Virtual Assistant to support our property insurance operations. The ideal candidate will possess excellent organizational skills, the ability to manage multiple tasks, and a basic understanding of property insurance processes.
Location: Mandaluyong, Philippines
Role: Virtual Assistant (Property Insurance)
Job Responsibilities
- Answer calls, emails, and live chat messages, responding quickly and professionally to customer inquiries.
- Direct customer inquiries to the right department or team for quick resolution and follow-up.
- Record all customer interactions in the CRM system, keeping information accurate and up to date.
- Handle multiple customer inquiries at once, ensuring high service quality.
- Ensure customer information is correct in the CRM and other internal systems.
- Communicate clearly with customers and team members, resolving issues or escalating when needed.
- Should be comfortable using technology and eager to learn new tools
- Strong written and verbal communication skills
- Attention to detail and commitment to accuracy
- Able to handle multiple tasks in a fast-paced environment
- Previous experience in customer support is required
- Proven experience in utilizing Salesforce CRM
- A minimum of 1-2 years of experience in the property insurance industry
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