Vice President Payments Operations and Delivery Lead

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Payments Operations and Delivery Lead

Roleholder is responsible in leading, managing, and transforming payment’s processing and operations functions (including oversight of GSC support team/s) to deliver high-quality, efficient, and risk-compliant services. This role ensures timely and accurate delivery of payments & remittances, drives continuous improvement and automation, and aligns operations with strategic and regulatory objectives.

In this role, you will:

• Oversee end-to-end payments operations, including domestic, cross-border, remittances, correspondent banking, inward and outward payments.
• Ensure day-to-day operational activities meet defined service level agreements (SLAs), quality, accuracy, and cost targets.
• Define and drive the transformation roadmap for payment operations, including automation, digitization, and platform modernization.
• Securing of necessary budget through coordination with relevant regional (ASP) stakeholders to ensure timely implementation of projects
• Maintain a strong control environment, ensuring compliance to regulations and internal policies
• Manage operational risks, including identifying and mitigating control failures, ensuring audit findings are addressed, overseeing business continuity, disaster recovery plans.
• Foster a culture of teamwork and develop succession planning
• Continuously recognize good performance and assist staff to achieve improvement plans where necessary

To be successful in this role, you should meet the following requirements:.

• Degree holder

• Excellent management skills

• Can work and deliver under pressure with minimal supervision required

• Excellent written and oral communication skills

• Knowledgeable of using project management tools and techniques n improving processes

• Ove average interpersonal skills; can work, influence with business and stakeholders

• Driven, results-oriented, and has good analytical thinking

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines