Vessel Support Consultant

Manila Shipmanagement & Manning, Inc.


Date: 12 hours ago
City: Makati City
Salary: ₱20,000 - ₱45,000 per month
Contract type: Full time
Job Qualifications

  • Holds a Bachelor's degree in Information Technology, Computer Science, or any related field.
  • With at least 2 years of professional experience in technical or service support, preferably in a fast-paced or mission-critical environment.
  • Hands-on experience in a Windows environment, including both software troubleshooting (e.g., applications, system errors) and network support (e.g., file sharing, printer setup, user access).
  • Demonstrated ability to work effectively in a team-oriented setting, with strong communication and problem-solving skills.
  • Familiarity with remote support tools, troubleshooting methodologies, and documentation practices.
  • Willingness to travel and work onboard vessels when necessary, adhering to safety protocols and operational requirements.

Duties

  • Monitors and replies to emails sent to [email protected].
  • Provides vessel support through call, chat, and email.
  • Remotely connects to vessels to troubleshoot and resolve issues.
  • Willing to come onboard to set up systems or fix IT issues.
  • Willing to provide support beyond office hours and during weekends.
  • Assists colleagues, clients, and vendors with IT-related matters.
  • Directly reports to the IT Head and Lead Support.

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