Verification Analyst | Day Shift | Onsite | Cebu

Secure the Future of Business Transactions – Make Every Verification Count!

Our client stands as a trusted guardian of financial security in the digital era. Their mission is to ensure secure business exchanges worldwide, offering businesses a reliable platform with automated controls to prevent fraud and cybercrime. With millions of vendors under their umbrella, our client empowers organizations to navigate the complexities of payment compliance confidently. They’ve set a new standard in business payment security, leveraging a multi-factor verification system to protect against financial loss and fraud, safeguarding each transaction with the highest level of care.

Job Description

As a Verification Analyst, you'll play a crucial role in ensuring the accuracy of customer verifications, collaborating closely with the Customer Success Manager (CSM) team. Your tasks will include conducting thorough verifications, handling customer inquiries, assisting with customer vetting and service recovery, and continuously improving processes. You’ll work on frontline activities, offer timely support to both internal teams and external customers, and contribute to enhancing overall business outcomes.

Verify Success with Every Interaction – Lead the Way in Digital Security!

Employment type: Full-time

Shift: Day Shift, Mon - Fri, 06:45 AM - 03:45 PM

Work setup: Onsite, Cebu

Seal the Deal with Precise Verifications!

• Conduct accurate customer verification inquiries through voice and non-voice channels.
• Respond promptly and accurately to customer and supplier verification inquiries (inbound and outbound).
• Assist the CSM team with customer vetting, qualifying, set-up, escalations, and service recovery.
• Complete assigned frontline work activities within agreed timeframes.
• Suggest cost-effective solutions for process improvements.
• Collaborate with internal teams to achieve the best outcomes for customers and the business.
• Participate in training and development programs for continuous professional growth.
• Maintain excellent attendance and punctuality, meeting team and customer expectations.
• Ensure adherence to safety protocols and report any issues.
• Utilize workplace tools to perform duties and help prevent customer fraud.
• Provide phone and email support to customers and suppliers.
• Contribute to achieving company budget targets.
• Stay updated on company processes, policies, and procedures.
• Identify and generate new business leads.
• Contribute to improving Verifications team practices.
• Provide support for departmental projects and activities.
• Uphold company standards of service, professionalism, and ethics.
• Perform any additional tasks as assigned by the business or leadership teams.

Verify Your Fit – The Skills to Secure Business Transactions!

• 1-3 years of customer service experience, particularly in voice accounts.
• Excellent written and verbal English communication skills.
• Positive and engaging phone personality.
• Tech-savvy with a passion for learning new technologies.
• Strong analytical and problem-solving skills.
• Impeccable attention to detail and sound judgment.
• Ability to work independently and efficiently while also collaborating with teams.
• Resilient and tenacious, able to handle challenges with a positive attitude.
• Self-starter with initiative and a proactive approach to work.
• Level-headed and possesses a professional and positive work attitude.

Perks That Matter – Balance, Growth, and Support!

• HMO coverage upon regularization
• Competitive salary package
• Prime office location in Cebu
• Day shift schedule
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves to be used at your discretion
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Upskilling opportunities through Emapta Academy
• Career growth pathways
• Diverse and supportive work environment

Who are we?

At Emapta, we pride ourselves on offering more than just a job – we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

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