Vendor Product Specialist

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary:

The Vendor Product Specialist performs ongoing support for the Vendor Management team throughout the vendor and product lifecycle. They assist with the launch and post-launch support of vendor products and processes with a commitment to creating the best possible experience for our vendors, partners, and internal teams. The Specialist collaborates with and shadows the Vendor Analysts during new vendor onboarding projects and existing vendor management projects.

Essential Responsibilities

• Partners with Vendor Analysts to create and update SKUs, pricing, deals, and promotions .
• Troubleshoots ordering, provisioning, and API integration issues identified or escalated by Sales, Service Delivery, and our Partners
• Shadows new vendor onboarding projects, learns and understands new product features, dependencies, and quote-to-cash processes to serve as process SME post-launch
• Communicates with internal departments on questions related to vendors, products, and order-to-cash processes
• Runs audits of and makes updates to vendor and product process documentation and knowledge bases
• Captures requirements and success criteria for platform updates related to portal functionality; shares requirements with Product Operations team
• Participates in and coordinates alignment meetings to identify product and process pain points across departments
• Develops strong, collaborative relationships with team members to help with various tasks and projects

Ideal Skills, Experience, and Competencies:

• At least one (1) year previous work experience in project management or business analysis
• Familiarity with project management tools a plus (e.g., Wrike, Jira, Asana, Postman)
• Familiarity with project management and/or process methodologies a plus (e.g. Agile, Scrum, Lean, Kanban, Design Thinking)
• Ability to become familiar with Product Management processes and the intricacies of the Pax8 Platform
• Detail oriented and willing to execute daily tasks and projects related to products, pricing, process, and API troubleshooting
• Excellent self-awareness
• Strong analytical, organizational, and problem-solving skills
• Excellent teamwork, communication, and interpersonal skills
• Ability to create new and better ways for the team to be successful
• Ability to communicate effectively with a wide range of stakeholders
• Ability to manage multiple tasks/projects simultaneously while operating with a sense of urgency in a fast-paced environment

Why Join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens, and also for tax time too!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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