Vendor Operations - Customer Facing (Crossborder)
Shopee
Date: 3 weeks ago
City: Manila
Contract type: Full time
Job Description
- Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
- Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
- Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
- Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
- Ensure RTS and liquidation scheduling accuracy.
- Coordinate with internal PICs to ensure timely payment reconciliations.
- Proactively monitoring of orders to prevent fraud and order cancellations.
- Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
- Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
- Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
- Bachelor's degree in Business, Operations Management, or a related field
- Has relevant experience in brand management, vendor operations, supply chain management, or a related field
- Strong analytical and problem-solving abilities.
- Excellent communication and negotiation skills.
- Detail-oriented with a focus on accuracy and quality assurance.
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