VA Enrollment Specialist

We're Hiring: VA Enrollment Specialist!

We are looking for a detail-oriented and proactive VA Enrollment Specialist to join our team in Pasig, Philippines. The ideal candidate will play a crucial role in managing the enrollment process, ensuring accuracy and efficiency while providing excellent customer service to our clients.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: VA Enrollment Specialist

What You'll Do

• Oversee and manage credentialing and re-credentialing processes for home care providers, ensuring compliance with accrediting bodies and regulatory standards
• Maintain accurate and up-to-date records in the credentialing database, ensuring data integrity and providing exceptional customer information management
• Serve as a point of contact for customers, delivering timely updates on application statuses and addressing inquiries via email and phone communication
• Conduct thorough research to support the credentialing process, proactively identifying and resolving complex issues to ensure seamless operations
• Assist with additional administrative or operational tasks as assigned to support department goals
  
  

What We’re Looking For

• Minimum 1 year of customer service experience, focused on resolving complex issues and deescalating provider concerns
• Experience in credentialing processes is preferred
• Strong organizational skills and the ability to manage multiple tasks effectively
• High attention to detail, ensuring accuracy in all aspects of work
• Proven ability to conduct thorough research and analyze information to resolve issues efficiently
• Strong teamwork and collaboration skills, with the ability to adapt to changing priorities
• Initiative and problem-solving skills to proactively address challenges
• Proficiency in database management and maintaining accurate records
• Exceptional follow-up, time management, and communication skills, with the ability to keep providers informed and satisfied
• Proficiency in MS Office Suite (Outlook, Word, Excel) is required
• Associate degree required in Healthcare Administration, Business, Public Health, or a related field (bachelor's degree preferred)
• Relevant experience in credentialing or healthcare operations may be considered in lieu of a degree
  
  

Ready to make an impact? Apply now and let’s grow together!