UX Operations Analyst I
RELX
Date: 9 hours ago
City: Quezon City
Contract type: Full time

Key Responsibilities
Required:
- Coordinates scheduling and logistics for customer interviews across time zones
- Acts as a liaison between UX Researchers, Product Owners, CSM, Sales, and our customers/prospect
- Manages participant recruitment processes, including invitations, confirmations, and reminders
- Tracks research activity processes and ensures documentation is up-to-date and accessible to internal stakeholders
- Maintains participant databases and recruitment tools in collaboration with researchers
- Communicates clearly with internal teams and external stakeholders to ensure alignment
- Collaborates with research to understand study needs and proactively solve logistical challenges
- Use JavaScript, CSS and HTML to customize web pages.
Required:
- Bachelor’s degree
- Relevant experience in project coordination, administrative support, customer-facing operations, or working with cross-functional teams
- Prior exposure to UX research, research in general, or product development.
- Proven ability to manage logistics, coordinate across stakeholders, and communicate clearly and professionally.
- HTML, CSS & Javascript – Basic knowledge
- Experience managing personally identifiable information (PII)
- Attention to detail
- Excellent written and verbal communication skills
- Experience with Qualtrics, Tetra Insights, Monday.com, & OptimalSort is a plus
- Knowledge of the legal field
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