UX Designer
ING Hubs Philippines
Date: 2 weeks ago
City: Manila
Contract type: Full time
Background On What ING Is About (Generic ING Background)
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Job Overview
The role of the UX Designer is to increase customer satisfaction, user-friendliness
and accessibility of ING’s digital services by aligning with the bank's strategy to
increase customer engagement and conversion rates.
You will work closely with the business and delivery squads in a cross-country and
cross-functional Agile environment to ensure that what is delivered meets customer
needs and our quality standards. You’ll investigate users’ problems and make design
decisions based on quantitative and qualitative data, keeping end-to-end responsibility
for designing engaging omnichannel experiences for our customers.
Key Responsibilities
Closely collaborate with Product departments to contribute to the evolution of ING
products and services, advocate for users and support the company to deliver the
best possible experiences for our customers
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Job Overview
The role of the UX Designer is to increase customer satisfaction, user-friendliness
and accessibility of ING’s digital services by aligning with the bank's strategy to
increase customer engagement and conversion rates.
You will work closely with the business and delivery squads in a cross-country and
cross-functional Agile environment to ensure that what is delivered meets customer
needs and our quality standards. You’ll investigate users’ problems and make design
decisions based on quantitative and qualitative data, keeping end-to-end responsibility
for designing engaging omnichannel experiences for our customers.
Key Responsibilities
Closely collaborate with Product departments to contribute to the evolution of ING
products and services, advocate for users and support the company to deliver the
best possible experiences for our customers
- Generate clear ideas, design concepts, prototypes and final designs of creative
- Spread a user-centric and evidence-driven culture across our organization
- 3-5 years of experience as UX Designer/Interaction Designer. Experience in a bank or in a financial company is a plus
- Knowledge in prototyping and visual design, specifically via Figma
- Experience in User Research and User Testing activities
- Knowledge of Digital Analytics concepts, metrics and tools is a plus
- Excellent presentation, communication and negotiation skills
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