US Payroll and Tax Resolution Specialist (ADP and QuickBooks experience)

ROLE SUMMARY

Our client is looking for a Payroll and Tax Resolution Coordinator who will play a critical role in ensuring compliance with payroll and sales tax regulations. This position involves managing the setup of new tax accounts, resolving tax-related issues, and maintaining effective communication with government agencies and clients. The ideal candidate is detail-oriented, skilled at problem-solving, and has exceptional communication abilities.

WORK SCHEDULE: 9:00 AM – 6:00 PM Eastern Standard Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Perform the following tax compliance and account management duties:
• Oversee the setup and registration of new payroll and sales tax accounts
• Ensure timely and accurate filing of payroll and sales tax returns at the federal, state, and local levels
• Maintain up-to-date knowledge of tax laws and regulations to ensure compliance
• Perform the following tax resolution duties:
• Investigate and resolve payroll and sales tax discrepancies or issues
• Work directly with government agencies (IRS, state tax departments) to resolve tax disputes, notices, or audits
• Prepare and submit necessary documentation to support tax resolution efforts
• Perform the following payroll support duties:
• Assist in payroll processing to ensure compliance with tax regulations
• Reconcile payroll tax liabilities and payments to ensure accuracy
• Manage payroll-related deductions and withholdings
• Perform the following communication and collaboration duties:
• Liaise with clients, employees, and agencies to resolve tax-related inquiries
• Provide clear and professional explanations of tax matters to clients
• Collaborate with internal teams to streamline payroll and tax processes
• Perform the following process improvement and reporting duties:
• Identify and implement process improvements to enhance efficiency in payroll and tax compliance
• Maintain accurate and organized records of tax filings, account setups, and resolutions
• Generate and present reports on payroll and tax activities as required

QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• 2-4 years of experience in payroll and tax compliance, including resolving tax issues
• Certified Payroll Professional (CPP) or similar certification is preferred
• Strong knowledge of payroll systems and tax compliance software (e.g., ADP, QuickBooks, or similar)
• Experience working with multi-state or multi-jurisdictional tax accounts is ideal
• Prior experience in a client-facing or advisory role is ideal
• Familiarity with sales tax regulations and payroll tax requirements
• Exceptional problem-solving and analytical skills
• Excellent verbal and written communication skills, including comfort with phone-based interactions
• Ability to manage multiple tasks and deadlines in a fast-paced environment

What awaits you upon securing the position?

• Attractive compensation
• Assured allowances
• Leave credits
• Overtime Pay
• Night differential benefits
• Comprehensive health and life insurance upon hiring, covering one free dependent
• Special anniversary incentives
• 13th-month salary bonus
• We provide the necessary equipment!

Other Details

• Full Time
• Permanent WFH set-up
• Job Type: Full-time

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift